SHIPPING & RETURNS

Last Updated: October 3, 2026

At WIKO-HOUZZ, we want customers to know what to expect when placing an order with us. This Shipping & Returns Policy explains how we generally handle shipping, delivery, returns, exchanges, and refunds for purchases made through WIKO-HOUZZ GLOBAL TRADING LLC.

Order Processing

Orders may require processing time before shipment. Processing times can vary depending on the product, inventory availability, order volume, weekends, holidays, and other operational factors.

If an order requires additional verification or information, processing may be delayed until the necessary details are confirmed.

Shipping

Available shipping methods and charges may be displayed during checkout or otherwise communicated before purchase.

Shipping costs may depend on the product, destination, package size, weight, shipping method, and carrier.

Customers are responsible for providing a complete and accurate shipping address.

Delivery Times

Estimated delivery times are provided as a general guide and are not guaranteed unless specifically stated.

Delivery delays may occur because of carriers, weather, customs, transportation issues, high seasonal demand, supply interruptions, or other circumstances outside our reasonable control.

Tracking Information

When tracking information is available, it may be provided after an order has been shipped.

Please allow time for the carrier’s tracking system to update after a shipping label is created.

Incorrect or Incomplete Addresses

Customers are responsible for checking their shipping information before completing an order.

If an incorrect or incomplete address causes a package to be delayed, returned, or delivered incorrectly, additional shipping charges may apply where permitted.

If you notice an address error, please contact us as soon as possible. We cannot guarantee that shipping information can be changed once an order has entered processing or shipment.

Lost, Delayed, or Damaged Packages

If a shipment appears to be lost, significantly delayed, or arrives damaged, please contact us so we can review the situation.

Depending on the circumstances, we may request photographs, packaging information, tracking details, or other information needed to investigate the issue with the carrier or supplier.

Returns

We want customers to contact us before sending any item back.

Return eligibility may depend on the product, condition of the item, reason for return, and applicable laws.

Unless otherwise stated for a specific product, returned items should generally be unused, in their original condition, and include the original packaging when reasonably possible.

Some products may not be eligible for return because of hygiene, safety, personalization, final-sale status, or other product-specific reasons where permitted by law.

Return Authorization

Before returning a product, please contact us at info@wikohouzz.com.

Do not send a return without first receiving return instructions. The correct return destination may vary depending on the product or fulfillment method.

Return Shipping Costs

Responsibility for return shipping costs may depend on the reason for the return.

If an item is returned because of a customer preference, incorrect selection, or similar reason, the customer may be responsible for return shipping where permitted.

If we confirm that the customer received an incorrect, defective, or damaged item, different return arrangements may apply.

Refunds

Once an approved return is received and reviewed, any eligible refund will generally be issued to the original payment method.

Processing times may vary depending on the payment provider or financial institution.

Original shipping charges may not be refundable unless required by law or otherwise stated.

Exchanges

Exchanges may be available for certain products depending on inventory and product eligibility.

In some cases, the simplest option may be to return an eligible item and place a new order.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We cannot guarantee cancellation after an order has already entered processing, fulfillment, or shipment.

International Orders

For international shipments, customers may be responsible for customs duties, import taxes, brokerage charges, or other fees imposed by the destination country unless otherwise stated.

Customs processing may also affect delivery times.

Changes to This Policy

We may update this Shipping & Returns Policy as our products, fulfillment methods, carriers, and business operations change.

Any updates will be posted on this page with a revised “Last Updated” date.

Contact Us

If you have questions about shipping, delivery, returns, or refunds, please contact:

WIKO-HOUZZ GLOBAL TRADING LLC

Email: info@wikohouzz.com

Kentucky, United States